• Webnail is guarantee that we sell original and 100% genuine production only. By your ask we can show you certification of production
  • Pictures of products on the website can differ from real appearance so we advise to see real photos of gels on The Official Webnail Facebook page
  • You can add and / or modify an order that has already been made while this is in the initial processing phase.
    This can be doneby contacting our Customer Service Center. 
  • Products may be returned within 14 days from the day were received by the customer, provided that the product is not used and is not damaged. The refund will be made by points to the customer’s account after the product has been checked and confirmed by us.
  • All our orders have customs insurance free of charge, in case the delivery is stopped at customs, points will be automatically credited to the customer at the full amount of the order including the shipping amount. Clarification: Please ask customs to send the package back to where it was sent, if the package does not return to the manufacturer, refund will not be possible.
  • Refund will not be possible if the color of the product you order is different from the color that was received in reality. You can find the exact colors we provide on The Official Webnail Facebook page.
  • Delivery can take more time in the period of national holidays.

Refund policy

According to the Ukrainian law cosmetics products are not obligatory to refund. Refund will only be provided under the following conditions :

  • Products may be returned within 14 days from the day were received by the customer, provided that the product is not used and is not damaged. The refund will be made by points to the customer’s account after the product has been checked and confirmed by us.
  • A product that has been broken / damaged as a result of the shipment itself.
  • – An order that has been lost / stolen (an order that did not arrive at the end of 70 days from the date of purchase)

For any further questions please contact our Customer Service Center